How to flag a correction
Email contact@picksmarthq.com with the URL of the page, a short description of the issue, and any supporting evidence you have. Screenshots, links to manufacturer spec sheets, and references to verified Amazon reviews are all useful. A simple subject line like "Correction: Best Air Fryers" helps the note land in the right queue.
You do not have to provide your real name. You do have to make a specific claim we can verify. "This is wrong" without any context cannot be investigated.
What we correct
Anything on the site that fails a factual check is in scope. Specifically:
- Factual errors. A wrong specification, a misattributed feature, a product name we spelled incorrectly, a miscounted capacity, a fabricated claim.
- Broken links. Affiliate links or reference links that 404, redirect to unrelated pages, or point to a listing that no longer matches what we described.
- Outdated information. A product that is now discontinued, a feature that was removed in a revision, a replacement model that changes the recommendation.
- Ranking changes. A pick that no longer deserves its slot because ratings collapsed, reviews exposed a systemic issue, or a better competitor entered the category.
Opinion, editorial framing, and subjective judgment are not "corrections." If you disagree with a pick, that is reader feedback, which we also welcome, but it follows a different path described on the Editorial Standards page.
How we mark corrections
When a correction is published, we do three things at once.
- A visible note at the top of the article. The note names the correction, the date it was published, and what changed. It is not hidden in a footer or buried at the bottom.
- An update to the visible last modified date. This is the same date that appears in our structured data, so search engines see the change as well.
- A clean edit to the body text. We do not silently rewrite sentences and pretend the original never existed. If the change is material, the correction note spells out what the article used to say.
Cosmetic edits like a typo fix, a broken comma, or a layout tweak do not require a visible note. Anything that changes a claim, a ranking, a price tier description, or a factual statement does.
Our service level
Every correction request is investigated within 48 hours of arrival in the inbox. Investigation means we read your note, open the article, and check the claim against the underlying evidence. If the claim is correct, we reply to confirm a fix is coming. If it is not, we reply with the reasoning.
Once a fix is approved, it is published within 5 business days. Many fixes ship the same day. Edge cases that require reshooting a thumbnail, requesting fresh Canopy data, or rewriting a full section may use the full window.
Critical safety issues, such as a product flagged for recall, are handled as emergencies. The guide is updated the same day, and in serious cases, the product is pulled from the ranking entirely until the situation is resolved.
Edge cases
Two situations come up often enough to document in advance.
Legal pressure to remove a product. A brand, PR agency, or law firm occasionally asks us to delete a product mention, remove a critical review quote, or pull a ranking. We do not comply unless the request includes a clear factual basis. "We do not like the coverage" is not a basis. A documented factual error, a retraction by the original reviewer, or a court order is. When a request succeeds on the merits, we log the change under this corrections policy like any other.
Takedown requests from individuals. If a customer review we quoted is later deleted by the reviewer on Amazon, we remove the quote on request. If a named person is mentioned in prose and asks to be removed for privacy reasons, we remove the name unless the context is genuinely in the public interest. Corrections that result from these requests are logged the same way any other correction is logged.
Related pages
For the broader context, see our Editorial Standards, Methodology, and Affiliate Disclosure. The Contact page lists other ways to reach the desk.